Discount-Mats is in a battle to win the hearts and minds of Americans.
Some Americans were upset by the way an employee responded to an e-mail from a U.S. soldier in Iraq, Sgt. Jason Hess of the Army's 1st Cavalry Division.
Other Americans supported the employee for exercising his right to speak his mind, insulting the soldier.
(These people not only lack common decency, but they're clueless as to what it takes to run a successful business.)
In an attempt to save itself, Discount-Mats has posted a message for you:
Dear Visitor,
Due to the recent actions of a member within our company, we have been experiencing many difficulties. We have been bombarded by emails and phone calls literally within 12 hours of the event occurring, which sent us in a state of complete shock.
Our technical difficulties were experienced due to severe e-mail and phone call overload.
As a company, we would like to say that it is against company policy to treat anyone disrespectfully, and we condemn any such behavior. The member who was responsible for stating their personal opinion in a disrespectful manner is no longer associated and no longer working with Discount-Mats.com
The members within our company strongly disagreed with the views and actions of this member, and once again, his personal opinion does not reflect the opinions of the company.
We, as a company, are sorry for the events that took place and we do not condone un-professional, rude behavior from any members within our company.
We are trying to get our website back up as soon as possible.
If you are a potential or current customer, or if you would like to leave your comments, please contact us via phone or e-mail below:New E-mail Address: support @ discount-mats.com
Phone Number: 414-736-8394
We are getting a lot of phone calls and we expect many emails, so please don't be surprised if the mailbox is full. Please try again later as we are constantly trying to clear our phone and e-mail boxes.
Do you feel Discount-Mats' pain?
"A complete state of shock" -- Poor Discount-Mats. Poor Faisal Khetani.
The message is very clear about condemning the actions of the rude worker, and more importantly, condemning that individual's views.
The members within our company strongly disagreed with the views and actions of this member, and once again, his personal opinion does not reflect the opinions of the company.
Is this sincere?
I think it's a sincere effort to salvage the business. I think it's an effort to get back to selling mats and move past the incident.
In a way, the message to visitors says that Discount-Mats supports the presence of U.S. troops in Iraq. The worker called for the troops to withdraw and that "does not reflect the opinions of the company."
SGT Hess,
We do not ship to APO addresses, and even if we did, we would NEVER ship to Iraq. If you were sensible, you and your troops would pull out of Iraq.
Bargain Suppliers
Discount-Mats.com
I still think that the business should ship a LOAD of mats to Iraq and be sure to alert the media for maximum coverage of the good deed.
The bottom line: Politics and mats are a dangerous mix.
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