Saturday, June 11, 2011

Delta Airlines Military Baggage

Delta Airlines is trying to work its way out of a PR disaster.

The company saw heavy criticism on Wednesday when it charged 34 soldiers returning from Afghanistan as much as $2,800 in baggage fees. Delta changed the policy a day later following public outrage sparked by a video posted on YouTube by two of the soldiers.

Delta released a statement on Thursday publicly apologizing for any miscommunication regarding its policies and for any inconveniences it may have caused. After reviewing the situation, the airline decided it would allow troops to check four bags for free instead of three.

Here's a Delta commercial that sums up the situation, via the Tonight Show with Jay Leno:

2 comments:

LL said...

My son-in-law had a similar problem with a different airline. They didn't charge bag 4 as an extra bag, but as a FOURTH bag ($220.00). The travel orders which state the rate that the government negotiated with the airline authorized four bags.

Mary said...

That's crazy.